Return Policy

NSL offers a 30 day satisfaction guarantee to all customers. Products must be returned in a new, unused condition, with their original packaging with all tags in place. A product that has been used cannot be returned. Returns are subject to a minimum of 25% restocking fee on sales returns or 25% on parts returns. Shipping and handling costs are not refundable (original shipping costs / return costs).

To initiate a return contact The Customer Support Team at (423)220-3500 Ext 3, within 30 days of receipt of your product.

All products must have a pre-approval from NSL and a return materials approval number assigned before the return process can begin.

Once you have been assigned an RMA, mark this clearly on the package. We suggest shipping via a pre-paid, insured, traceable transport service to ensure a safe and documented delivery.

Returns ship to:

NORTH STAR LOGISTICS LLC

661 MILLERS BLUFF RD, SUITE 2

SUGOINSVILLE, TN 37873

When we receive your return the items will be inspected for use and condition. If the items are unused and in their original condition with all tags in place, your refund will be processed. This process typically takes 2-3 weeks.

DAMAGED SHIPMENT POLICY

 

Refusing Delivery Due to Visible Damage

If your package is visibly damaged (including the box) when delivered do not accept it. In such cases, it's completely within your rights to refuse to accept delivery. Once item arrives open box to inspect items before signing off on proof of delivery.

If you signed off and accepted product and then notice damage on item you need to contact the delivery company asap and file a claim with the delivery company.

Here's what to do:

Inspect the Package: While the delivery service is still present, take a moment to examine the package. If you see any signs of damage, such as dents, tears, or broken seals, this might indicate that the item inside could be damaged too.

Open the Item to Confirm Actual Item Damages: Sometimes packaging damage does not equal product damage. If the truck driver will allow it, please carefully open the package to inspect the product.

Refuse the Delivery: If there is damage or the driver will not allow you to inspect the product, Inform the delivery person that you're refusing the package due to visible damage. You don't have to accept a package that appears to be damaged.